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Customer Case Study

Norra Cykel

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Norra Cykel

Challenge

Norra Cykel faced challenges in coordinating reservations, sales, and service. They needed a system that could handle both the store and the repair shop—without duplication of effort or unnecessary hassle.

Solution

With Contrl, Norra Cykel uses the point-of-sale system for daily in-store sales, while all orders from the WooCommerce online store are imported directly into the system. Service jobs are easily registered, tracked, and paid for at the register. In the back office, Axel has a complete overview of customers, products, and orders. It’s now easier to process payments, create reports, and integrate appointments, sales, and workshop services into a single system—regardless of whether the customer shops online or in-store.

Benefits

Tasks that previously required different system solutions are now handled directly in Contrl. Axel’s daily routine now involves fewer steps and clearer workflows—both for himself and his staff. The point-of-sale system runs on a tablet, service orders can be easily paused and resumed, and all items are automatically synced between the store and WooCommerce. Customers can receive digital receipts, order replacement parts online, and drop off their bikes as part of a seamless process. Norra Cykel has stepped up its game—with a system that keeps pace with the store’s fast-moving environment.

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